CUSTOMER obligations toward VORTAL:


a) Transmitting in exact and correct form the information solicited at the time of accession as well as in any interaction or contact with VORTAL. Any omissions or inaccuracies in information provided by the CUSTOMER shall be the CUSTOMER’s sole responsibility.
b) Complying with and enforce compliance of its representatives/users with use of the PLATFORM within the scope of the agreed or subscribed services according to the instructions, technical procedures or limitations communicated by VORTAL.
c) Maintaining an accurate and updated list of the CUSTOMER’s representatives/users with the necessary redundancy to preserve autonomy in the management of users and authorizations and updating information on the businesses and their respective PLATFORM users, and acting promptly to block access and request certificate revocation as necessary in case of termination of relations between the CUSTOMER and any of its representatives or PLATFORM users.
d) Not sending or transmitting any illegal, defamatory or deceptive information via the PLATFORM..
e) Using access to the services and information contained in the PLATFORM with observance of the present terms and conditions of use with respect for the law, particularly personal rights and intellectual property rights, as well as the principles of public order, good custom and good business practices.
f) Not using any technology facilitating access or attempted access via the PLATFORM to channels, sectors, communications or documents that are encrypted or protected by user name and passwords, digital certificates or other secret codes.
g) Not jeopardizing network security, namely through submission or transmission of viruses, worms or other bugs via the PLATFORM or other techniques that could undermine its performance.
h) How to use the platform effectively. a) Do not activate the "Back" and "Forward" buttons in the browser, especially during the transactional actions, and you must note that the platform has mechanisms (buttons) designed for that purpose. b) Do not simultaneously access through different browsers with the same user in the same company. c) Do not simultaneously edit the same object with two different users.
i) Do not upload files, which extensions are non-supported and are listed in the black list. The black list is published in the upload window of the platform. The file extensions that are not supported are: bat, reg, vbs, com, dll, exe, swf, ascx, asmx, asp, aspx, eml, htc, htm, html, ini, js, pif, wsdl, wsml.
j) Not divulging the contents, conditions, technical procedures or documentation delivered by VORTAL that may be directly or indirectly related the agreement for provision of services.
k) Not reproducing any consulted or accessed information in any form without authorization and instructions or expressed reference to the PLATFORM or commercializing it in any form whatever.
l) Maintaining the confidentiality and non-transmissibility of the user name, identity of users, passwords, private digital certificate keys, or other secret codes and ensuring that these are not communicated, copied or divulged, no matter the means employed.
m) Communicating, within a maximum delay of 24 hours, any anomaly or illegality of which the CUSTOMER is aware, or the loss, dissemination or other violation of a user name, password, private key, any other secret code or any data under a non-disclosure obligation.
n) Providing free of any charge and according to legal and other applicable regulations, the content of ads (banners, buttons, etc.), trademarks, logos or other highlights to publish, which are the CUSTOMER’s sole responsibility, reserving for VORTAL the right to immediately remove such content from its PLATFORM, namely as a result of judicial decision, an equivalent decision made by a competent body or autonomously if any violation of the present conditions should be detected.
o) It is the responsibility of the contracting authority/buyer the selection of the companies to be invited to restricted procedures/requests. To do so, you should guarantee that the invitation is addressed to the correct company, by conducting the search with the correct fiscal ID e by checking the email address for alerts to be sent whenever applicable.
p) Anticipating actions in the PLATFORM, especially those that have to occur within a time limit, as a preventive to avoid jeopardizing the deadlines, considering that the average time for service activation and issuance of authentication certificates is 48h.
q) Considering the PLATFORM’s information retrieval as the preferred means because automated e-mailing is subject to various factors that can affect its arrival at the destination (full mailbox, anti-virus blocking, spam-blocking programs, considered junk-mail, etc.).
r) You acknowledge that emails sent automatically are subject to diverse factors that can influence their delivery to the recipient, and that if you do not receive the automatic user activation and order confirmation emails from the Online Shop within a maximum period of 24 hours you must contact VORTAL.
s) You acknowledge that sending automatic emails alerts of notifications in the PLATFORM is a redundant functionality as they are only sent to one email address (if you have not set up an email address for interest, the email will be processed by the company profile email), whose correct definition and updating is the responsibility of the CUSTOMER with the responsible user having to access the PLATFORM on the company profile to carry out the update.
t) You acknowledge that any timer displayed on the platform (decreasing timer, timeline) is purely indicative, and the user must validate the corresponding date in the procedural details and he also has the option to consult the time in UTC (Coordinated Universal Time).
u) You acknowledge that all the dates displayed on the platform are in accordance with the timezone defined by the user, and if applicable in relation to the timezone defined in the procedure, the user always has the option to consult the time in UTC (Coordinated Universal Time).
v) You acknowledge that any timer has a direct relationship with the corresponding date that it represents (for example the submission date of bids), and the user always has the option to consult the time in UTC (Coordinated Universal Time).
w) You acknowledge that it is your responsibility to manage the time stamp balance.
x) You acknowledge that you are responsible for the information that you publish about your company in the Business Directory, and that you shall not publish content information that is misleading, slanderous, racist, sexual, political, moral or ethical.
y) You acknowledge that the acceptance of the Joining Terms and Conditions implies the acceptance of your company data being published in the Business Directory and specifically the inclusion of your company in the ranking system, the date of the last tender award and the submission date of the last bid.
z) Recognizing and accepting the implementation on behalf of VORTAL of the controls that are identified as necessary, in result of analysis done under the management systems of information security and business continuity (namely risk analyses, usage profiles, complaint management, incident management and respective impacts); to help users from contracting authorities (clients) to guarantee their actions on the platform, the compliance of some of the provisions established in the legislation, namely the limitation of fixing the date/time limit for presenting replies solely during work days, helping the user to transfer the deadline to the following work day, every time that the deadline happens to be on nonworking hours/days.
aa) You acknowledge that the VORTAL ranking system does not qualify, distinguish or benefit companies but only defines the information and qualification criteria. VORTAL defines ratios and weightings for companies which the platform "scores" and which lead to their differentiation. Through the intrinsic platform dynamics, these results in a reputation benchmark compiled through ratings resulting from interaction in the platform.
bb) You acknowledge that the user, who performs the action is responsible for choosing a certificate for the signature of files, proposals, applications, solutions, messages and procedures, even when the source of the certificate is not recognized by the platform. Amongst the qualified electronic signatures are for instance the certificate of qualified signatures of the citizen card or authorized entities to issue certificates, according to the announced list in TSL of GNS.
cc) You acknowledge that the user is responsible for verifying if the signature applied on the documents that are already placed in the "Entity Documents" is valid when it is attached as part of a bid, application, solution or procedure.
dd) Recognize that VORTAL has no responsibility for the validation that Adobe makes on PDF signature certificate since it occurs outside the platform.
ee) You must ensure the proper submission of procedures, proposals, applications, solutions and messages, by consulting the receipts with submission confirmation.
ff) You acknowledge that VORTAL assumes no responsibility for the validation that is performed on the signature certificate embedded in PDF files, since this validation is not performed by VORTAL and takes place outside of the platform.
gg) You acknowledge that an online support tool for using the platform is available which may clarify any questions as to its use.
hh) You acknowledge that after purchasing any of the services from the Online Shop, the corresponding services will only remain active after payment or a direct debit agreement.
ii) You acknowledge that you are responsible for the veracity of the information transmitted during the registration.
jj) You are responsible, where applicable, for the creation/acceptance of access requests and for the respective access and profile management, whether permanent or temporary, of all users with access to your company, and shall to this end, carry out all the necessary due diligence to identify users correctly.
kk) You must ensure that your work session has been fully closed when you logout of the platform, and you must confirm that has been performed successfully in terms of different applications.
ll) You must ensure that if the user requests the issue of a VORTAL certificate that he is responsible for storing the predefined password and for carrying out the requisite follow-up in his work area and mailbox, so that as soon as it is issued, he must install it on his computer and associate his user name with it on the platform, in accordance with the relevant instructions. You may contact VORTAL in this regard if you do not receive the email or indication in the work area within 24 hours.
mm) You acknowledge that the user, for authentication purposes within the electronic public procurement, is responsible for acquiring an authentication certificate and may, for this purpose, request a certificate from VORTAL, or associate a certificate to his registration.
nn) You acknowledge that you are responsible for accepting any revised terms which will be communicated by VORTAL through various communications methods (platform and/or email and/or newsletter) and these will also be available through the footer link of the platform.
oo) You acknowledge that the person responsible for access and profile management, for creating or receiving an access request from a new user is responsible for adapting the access profile of this person according to need and the new registered user must communicate its registration to the responsible user.
pp) You must acknowledge that, if applicable, your company may be suggested in electronic public procurement, in limited scope, and it is therefore necessary to have a commercial interest that is in line with the procedure and that the contracting authority activates this disclosure option. The management of (commercial and informational) interests is the responsibility of the responsible user.
qq) You must acquire the necessary platform access applications, whilst acknowledging that the contracted internet speed and/or available bandwidth at the moment of the action, may be influencing factors in the performance of the PLATFORM, since diverse local factors interact with the PLATFORM such as computer, the user's local network, bandwidth, and for which VORTAL has no responsibility, and consequently, no means of monitoring them, as well as the combination of operating systems, browsers and other components in accordance with the published and updated list on the site
rr) You acknowledge that, in order to meet the established in article 42, number 5, line d) of Portuguese Law 96/2015, it is necessary to activate the functionality TLS in your internet browser. The activation of TLS can be made through the options of your internet browser.