FAQS

VORTAL PLATFORM
a. What are the requirements for using VORTAL platform?
VORTALnext> Compatibility

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b. Which browsers are compatible with the platform?

The VORTAL Platform is compatible with the main browsers:

VORTALnext> Compatibility
PUBLIC e-PROCUREMENT
a. What are the differences between pre-award or post-award

But what is meant by eProcurement? There are various definitions, which often hinge on the difference between eProcurement (post-award) and eTendering (pre-award). In the private sector, eProcurement is often used to mean the technology that supports the post contract award purchase to pay or transactional cycle. eTendering is then used to describe the technology used around the pre-contract award phase, the category management or strategic sourcing cycle - so supplier selection, tendering, and contract management.

In discussion of technology in the EU context, most of the interest in public procurement has been around automating and systemizing the sourcing process - but somewhat confusingly, it is generally termed eProcurement. The transactional element of procurement (P2P), which tends to be post-contract award focused, such as requisitioning, ordering and invoicing, is often handled through ERP systems and is therefore of less interest at EU Commission level.

b. Is it true I can save between 10-20% thanks to the implementation of an electronic public procurement platform, improving

We could say that you can save even more thanks to our experience. However we’ve wanted to be conservative at this point. We have referred this percentages because they appear in the Green Paper on the modernisation of EU public procurement policy published by the European Commission:

http://ec.europa.eu/internal_market/consultations/docs/2011/public_procurement/synthesis_document_en.pdf

c. What models do exist to implement public procurement systems?

For all governments, but most significantly those where eProcurement is not well established already, there are a number of options in terms of ensuring that eProcurement is introduced as required. Similar options face individual contracting authorities, at least where the national government has not imposed a standard solution.

The key decisions are:

  • whether to allow an open market in eProcurement systems i.e. let each contracting authority determine itself which solution it will use to fulfill the Directive, or whether to impose central (national or regional) solutions;
  • whether to choose an on-premise or software as a service (SaaS) solution; and
  • whether to build a bespoke eProcurement system, or buy a proprietary off the shelf solution available on the market already.

 i. What do you have to consider before choosing an implementation model and why VORTAL model is usually the best choice?

This decision contains a number of very important issues that need to be considered:

  • Delivery risk: VORTAL has been operating since 2000. Our platform already exist and it’s ready to use. We have implement it in more than 2.000 public entities.  
  • Cost: our model, SaaS, allows that the costs of our platform is shared between all our customers. Our clients pay for the services we provide, not developments, hardware, maintenance, etc. charged.
  • Functionality: by definition, any internally developed solution is unproven, with inevitable doubts about its capability and functionality. This is a high-risk option compared to using a proven solution like the VORTAL one. 
  • Lead times: in terms of development and implementation, they are almost certainly much longer for the custom development, with little guarantee of hitting any initially quoted timescales. In the case of the VORTAL platform the system will only need some adaptations and customisations. 
  • Future proofing: VORTAL picks up on new EU regulations and other new requirements, with an automatic upgrade path with costs defrayed across multiple users. An in-house developed system has unknown and almost limitless potential costs for upgrades and changes.
  • Flexibility and expertise: internal solutions are likely to be inflexible in terms of staff– there is no pool of experts already available with experience of using the solution. The platform of VORTAL has been improved across the last 14 years according to our experience and the needs of our more than 2.000 buying entities.
  • Integration issues: VORTAL eProcurement system can be integrated with ERP, e-invoicing or other systems. 
d. Why should I start using VORTAL e-public procurement platform?

VORTAL electronic public procurement platform will allow you to simplify and make more efficient you procurement process. Thanks to VORTAL you will be able to manage all the process, from the creation of the procedure to the digital signature of the contract, electronically. Thanks to VORTAL you will:

  • Reduce by more than 10% your procurement costs.
  • Draw proposals from a larger, more competitive pool - without increasing the time and money you spend on procurement.
  • Discover new and cost-effective suppliers (including SMEs who might not have been able to bid in more traditional procurement processes).
e. How VORTAL public e-procurement platform works?

VORTAL allows you to manage all your procurement process electronically:

  • Creation of the tender and invitation to suppliers
  • Publicise the tender (including contract noticing and documentation)
  • Clarify and amend procedures if necessary
  • Hold an eAuction
  • Start online negotiation
  • Open tender and send notifications
  • Receive online proposal with receipts
  • Compare bids automatically and evaluate proposals
  • Award bid, create contract and send notifications
  • Signature of the contract

But VORTAL is not only technology. Our platform is commercialized as Software as a Service and for use the service we provide is one of our main unique selling proposition. We offer training and multilingual support, both for buyers and suppliers, all the process along. Our community management approach make us unique. 

f. I’m a European public entity. Will I accomplish the new public procurement directives by implementing VORTAL e-public procur

By using VORTAL all clients will fulfill all the requirement of the new Public Procurement Directives approved by the EU. Apart from that our platform is easy customize to any national or regional law.

g. Is the VORTAL public e-procurement adapted to the public sector legal requirements?

VORTAL has built an eProcurement suite that is easy to customize to any legal framework. This implementation is quick and our customers, doesn’t matter the country, can start using our solution very quickly. 

eProcurement for the public sector requires specific functionality. For example, focus on clear process and tracking of when bids are submitted, documentation of supplier questions, security issues, and formal evaluation processes are all key factors that do not necessarily have quite the same criticality for the private sector. And whilst many requirements are defined by the EU regulations, there are national or even regional differences too. Because of this, VORTAL has developed a specialism in the public sector market.

h. Why SaaS will reduce the risk of implementing electronic public procurement and will increase the ROI of the project?
  • A SaaS approach will be generally than the other options.
  • A SaaS approach will be faster to implement, with lower costs associated with that phase compared to an on-premise installation.
  • Updates and new innovations will generally be quicker and easier to implement. We can make just one change to the system to improve performance or perhaps to meet a new regulatory requirement; that is then applied to all clients using that system. 
  • Availability – whilst every provider is different, the availability of VORTAL SaaS systems is generally higher than with other models. 
i. Can I integrate the VORTAL e-Procurement platform with my current ERP?

VORTALconnect is our tool designed to allow complete communication between multiple systems of varying standards. Versatile and flexible, it has been designed to be compatible with a wide range of international frameworks including PEPPOL. Our complete integration service will seamlessly adapt the VORTAL system to your business - including your ERP and financial management systems.

j. How is the users support managed in VORTAL?

At VORTAL we realize that customer service means more than providing top-class technology. It means supporting our products with the very best in client care. If it’s urgent for you, it’s urgent for us – which is why we work around the clock to ensure that your questions or doubts are given the priority attention they deserve. You’ll have access to our dedicated team of specialists from day one, and they’ll be by your side at every stage.

k. Do VORTAL help me to discover new suppliers?

VORTAL will automatically inform the suppliers on its network (more than 60.000 and growing). We work hard to guarantee that you receive the best offers from the most qualified suppliers. Our community management team will bring new suppliers to your procedures. 

l. Is the change management important for implementing electronic public procurement?

Our experience say that it’s one of the crucial points. The implementation of the Public eProcurement will modify the way how people work, and this is always hard. Our implementation methodology, built based on our experience, helped us and the decision makers to overpass this situation.

E-SOURCING PLATFORM
a. Why should I start using VORTAL e-Sourcing platform?
We’ll give you the technology to manage every last cost – direct or indirect.
 
As a company, you might be very good at managing your direct costs, but sometimes it can be harder to tackle the other costs of doing business – the indirect spend. In fact, if you aren’t in control, the murky world of indirect procurement can quickly start resembling the Wild Wild West. But don’t be afraid. Our best-in-class technology solutions are designed to help you clear the clutter from your expenditures, cutting costs and increasing efficiencies.
 
What you will get with VORTAL eSourcing suite:
 
  • Save up to 20% thanks to a higher competence.
  • Mange efficiently the indirect spend and the tactical sourcing.
  • Reduce 40% of costs searching and qualifying suppliers.
  • Save up to 60% analysing and comparing proposals.
  • Make better decisions based on more market information.
  • Track all your expenses in single place.
  • Etc.
b. Which are the main functionalities of VORTAL e-Sourcing platform?
We cover all the sourcing process, from the publication of the requirements till the digital signature of the contract. Apart from the normal process we offer other functionalities such eAuction or eInvoicing that make part of our suite. 
c. Can I integrate the VORTAL e-Sourcing platform with my current ERP?

VORTALconnect is our tool designed to allow complete communication between multiple systems of varying standards. Versatile and flexible, it has been designed to be compatible with a wide range of international frameworks including PEPPOL. Our complete integration service will seamlessly adapt the VORTAL system to your business - including your ERP and financial management systems.

d. Is the e-sourcing platform prepared for any business sector?
Yes. We have customers for almost every business sector: construction, telecommunication, media, energy, etc. 
 
e. How is the users support managed in VORTAL?

As a buyer you will have a dedicated consultant available for you. All your suppliers will have access to our call centre, already prepared to support suppliers in many languages: English, Spanish, Portuguese, French and German. We will implement any other language if any of our customers need it. 

f. How do I connect with current suppliers?

Thanks to our platform you will be able to invite your current suppliers to your requests. Apart from that you can also open your request to the category, what means that any supplier with that category will receive the business opportunity and will have the opportunity to respond. 

g. Do VORTAL help me to discover new suppliers?

VORTAL has a community management team that has the mission to find new suppliers and qualified them. Apart from that our platform has a reputation system that will let you choose the best supplier according to other buyer’s experiences. 

h. How this benefit your suppliers?

Introducing your suppliers in the network will give them the possibility to access more business opportunities. They will have access to the request from more than 2.000 buying entities. 

i. This should be expensive…
Our SaaS model allows us to create competitive offers to our customers. The price of the platform is shared beside more users so our price is more than competitive. Contact us and let’s have a talk!
j. Why VORTAL is different from the competitors?

VORTAL is one of the world's largest and most successful eMarketplace operators, with a proven eProcurement and eSourcing platform that connects thousands of public and private sector buyers with an international community of qualified suppliers. 

The combination of an eSourcing Suite and an eCommerce Suite makes VORTAL a unique provider with a dual-value proposition. We take care both of buyers and suppliers, giving them the right tools to manage their purchases and sales

k. Is the e-sourcing platform prepared for any business sector?

Yes. We have customers for almost every business sector: government, health care, financial industry, hospitality, construction, telecommunication, media, energy, etc. 

SUPPLIERS NETWORK
a. How do I register into the platform?
It’s easy. You only have to click here and follow the paths.
b. What do I need to start working in VORTAL?
Only a computer and Internet connexion. Once you have this you are ready to start presenting your proposals. 
c. How do I configure my profile?
In your dashboard you will be able to create your company profile. Where you can include all the information you consider important (logo, services, products, online assets, etc.). If you need any help at this point please contact us.
d. How do I connect to the buyers?

The only thing you need is to categorize well your company and activity. Automatically you will start receiving business opportunities from the buyers that use the platform for their daily procurement activity.

e. Why VORTAL is different from the competitors

VORTAL is one of the world's largest and most successful eMarketplace operators, with a proven eProcurement and eSourcing platform that connects thousands of public and private sector buyers with an international community of qualified suppliers. 

The combination of an eSourcing Suite and an eCommerce Suite makes VORTAL a unique provider with a dual-value proposition. We take care both of buyers and suppliers, giving them the right tools to manage their purchases and sales. 

SECURITY
a. What security measures have been implemented into VORTAL technology?
VORTAL is a reference in terms of data security and all direct or indirect related areas on high level certified with ISO 27001. In addition we are certified with ISO 22301 for business contingency and expected by the end of the year with ISO 9001 for the other areas. Such high demanding certifications are much more than a moments snapshot with a lawyer stamp on it. This are living company procedures and policies with permanent audit for our all security. We have an own security team which is responsible for ensuring the compliance. Our overall communication is encrypted based on newest technical standards and all user interaction on our platform is time stamped.
b. What means having ISO 27001 certification?
ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation's information risk management processes.
 
According to its documentation, ISO 27001 was developed to "provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an information security management system." ISO 27001 uses a topdown, risk-based approach and is technology-neutral. The specification defines a six-part planning process:
  • Define a security policy.
  • Define the scope of the ISMS.
  • Conduct a risk assessment.
  • Manage identified risks.
  • Select control objectives and controls to be implemented.
  • Prepare a statement of applicability.
PARTNERS NETWORK
a. Why become a VORTAL partner?
Every successful business relies on a network of strong partners to keep it growing. At VORTAL we are no different. We need partners to support us in the business communities within which we operate, and with the clients with which we work. 
 
Together we are faster, stronger and more resilient. Local partners allow us to discover new opportunities and align to new expectations – together we can create the largest eMarketplace for both the public and private sectors. 
 
That’s why we created the VORTAL Channel Partners Program.
b. What means having ISO 27001 certification?
There is not any minimum requirements. We only need a good understanding and a common objective. 
c. What are the type of partners we are looking for?

We have identified 6 types of partners but we are opened to create more “categories” if you think we can work together. See all the categories here.

d. Can I have geographical exclusivity?

Everything can be discussed… Contact us here and let’s talk about it.